UK: (+44) 028 97 521 756       Ireland: (+353) 01 554 9796       Email:
Terms & Conditions

1. Status of Terms

1.1 These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of Van Line Northern Ireland ("Van Line NI”, "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for Van Line Northern Ireland, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

1.2 You agree to:

1.2.1 provide true, accurate, current and complete information about you as prompted by our registration form (such information being the "Registration Data"); and

1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Van Line NI has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Van Line NI has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the Van Line NI site (or any portion of it).

2. Place of performance and applicable law

Van Line NI is a company registered in Northern Ireland (VAT number 940135258). Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom of Great Britain (Mainland) and Northern Ireland and the Republic of Ireland. Van Line NI makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. Northern Ireland law shall govern this Agreement. You and we each submit to the exclusive jurisdiction of the Northern Ireland courts in relation to disputes arising out of this Agreement.

For all orders for delivery outside of mainland UK, the Channel Islands and the Isle of Man,

All ownership, title and risk in goods will pass to you immediately at the point and time at which such goods are placed at your disposal at our premises in the UK.

The prices payable for goods [as set out on our website] are inclusive of UK VAT, but exclusive of local taxes, import duties and clearances. You acknowledge and agree that Van Line NI has no liability to you in respect of any such taxes including VAT, duties or clearances which may become payable, after the goods have been placed at your disposal at our premises [in the UK]

You and we each submit to the exclusive jurisdiction of the Northern Ireland courts in relation to disputes arising out of this Agreement.

3. Placing an order

3.1 A notice will be displayed on your web browser before you submit an order with Van Line NI. This contains important information such as a description, price and delivery charges of the good or services ordered. Van Line NI suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.

3.2 Goods supplied to you by Van Line NI will correspond with their prices and description (subject to E & OE). If at any time this is not the case Van Line NI will give you the right to reject the goods within a reasonable time period for a full refund.

3.3 All prices shown include VAT at the standard rate. Should the applicable VAT rate change, Van Line NI reserve the right to adjust retail prices accordingly. For items which are placed on Back order, VAT will be charged at the applicable rate at time of dispatch.

3.4 In the unlikely event that an incorrect price is shown on our website. Van Line NI reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.

3.5 You agree that we may use personal information provided by you in the course of placing your order to conduct any appropriate fraud checks. As part of these checks, Personal Information that you have provided may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

4. Returns Policy

Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, Van Line NI does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

4.1 Cancellations
You have the right to cancel your purchase at any time either before or up to 7 days following the day you receive the goods by:

  • e-mailing us stating your name, a description of the goods or services concerned and the order number of the cancelled order, or
  • phoning us on 028 97 521 756 (Monday to Friday from 9am to 5pm excluding public holidays) - please have your order reference number and delivery details to hand.

4.2 If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Van Line NI at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

  • Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging).
  • It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it.
  • A proof of purchase must be supplied.
  • You must return any free gifts which came with the product.
  • We will not refund any items that have been specially ordered to your individual specification or personalised.

Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you.

4.3 You cannot cancel your purchase when:

  • the goods were a special order to your specification; or
  • 7 days has elapsed following receipt of the goods

Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

4.4 Authorising the Return
You must prior to returning any goods received, contact our Customer Services on 028 97 521 756 or e-mail us stating your name, a description of the goods or services concerned and the order number of the cancelled order.  Failure to do so will result in a delay in processing your refund or the product being returned to you. All authorised returns must be returned to Van Line NI, 7a Ballycreely Road, Ballygowan, Newtownards, Co Down, Northern Ireland, BT23 5PX.

4.5 Faulty or incorrectly described Goods
You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. If there is a fault with your product within 6 months of delivery but after the first 28 days, we will always offer a repair in the first instance. As an exception you may be offered an exchange or (full or partial) refund. After 6 months but within 12 months we will offer a repair only. In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found return the product to you. No refund will be processed until the returned goods have been received by ourselves and an appraisal made as to any fault.

4.6 To qualify for a refund or exchange the products must be:

  • in otherwise "as new" condition; and
  • complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging and warranty).

4.7 Following us receiving your instruction to cancel your order you will be refunded within 30 days.

4.8 This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

4.9 Any refund due to a fault or other defect within the first 6 months of purchase will include a refund of the delivery charge. We will also pay for your costs of returning the goods (up to £20 UK and £30 ROI) for replacement or refund providing you have not had the goods longer than 6 months. Outside of 6 months you will be responsible for covering the costs of returning the goods, we strongly recommend you use an insured method such as Royal Mail Special Delivery. Replacement goods are sent by standard delivery only (i.e. premium services are not available)


5. Content

5.1 Van Line NI shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. Van Line NI will only be liable for consequential losses within the contemplation of the parties.

5.2 Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of Van Line NI. When you activate any of these you will leave the Van Line NI site and Van Line NI has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Van Line NI.

6. Limitation of Liability

6.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Van Line NI.

6.2 Subject to clause 6.1, you agree that Van Line NI shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under Van Line NI 's direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Van Line NI has been advised of the possibility of such loss or damage).

6.3 The only liabilities that Van Line NI can exclude are those arising from the following.

6.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.

6.3.2 Where losses were not caused by any breach on the part of Van Line NI.

6.3.3 For any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Van Line NI.

7. Delivery

Orders received by 12:00pm are normally dispatched the same day for two day delivery (excluding weekends). We guarantee all orders will be received within 30 days. If Van Line NI cannot deliver within 30 days you will be notified immediately to arrange another time for delivery, or if you would prefer, to cancel your order.
For a complete explanation of delivery charges please see delivery details page.

For all orders for delivery outside of mainland UK, the Channel Islands and the Isle of Man,

All deliveries outside of mainland UK, Northern Ireland and the Republic of Ireland are dealt with in an individual bases.  All order may incur additional delivery charges which will be detailed in full via email.  If you are unsure of charges or wish to confirm any charges please contact Van Line NI before placing an order.

8. Complaints handling procedure

In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:

or write to:

  • Van Line NI
  • 7a Ballycreely Road
  • Ballygowan
  • Newtownards
  • Co Down
  • Northern Ireland
  • BT23 5PX

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.

9. Copyrights

All designs, text, graphics and their selection and arrangement on this site are the copyright of Van Line NI or its content providers. As a visitor to the Van Line NI site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Van Line NI 's prior written consent is strictly prohibited.

10. Software

10.1 Intellectual property rights in any software or any other copyrighted materials ("Software") and supporting documentation supplied by us to you remain our property or that of our licensors.

10.2 Without our written consent and without affecting any applicable statutory rights under the Copyright (Computer Program) Regulations 1992 (as amended, supplemented or replaced from time to time) you shall not and shall not permit any other person to:

10.2.1 disassemble, reverse engineer, decompile or in any other way interfere with the Software;

10.2.2 copy or modify the Software; or

10.2.3 create any new Software partly or wholly based on the Software.

10.3 Subject to the terms of this Agreement, you are licensed to use the Software and associated documentation non-exclusively, but only for the purposes identified on the site in relation to the Software.

10.4 You must not transfer, assign or sub-license your right to use the Software or attempt to do so.

11. Matters Beyond our Reasonable Control

Van Line NI shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightning, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

12. Language

In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.

13. Competition Rules

Unless otherwise specified the following conditions apply to all competitions run from this site.

13.1 The Promoter is Van Line NI, 7a Ballycreely Road, Ballygowan, Newtownards, Co Down, Northern Ireland, BT23 5PX.

13.2 One entry per person only, no bulk or third party entries will be accepted.

13.3 Competitions are open to all UK residents except employees of Van Line NI, the companies or organisations with whom the competition is being run, their agents or anyone directly connected with the competition.

13.4 Postal entries for the competition should be sent to Van Line NI, 7a Ballycreely Road, Ballygowan, Newtownards, Co Down, Northern Ireland, BT23 5PX. Please provide us with your name, address, telephone number and the competition you are entering. Illegible entries will be deemed void.

13.5 No responsibility can be accepted for entries lost, delayed, or have insufficient postage applied or damaged in the post. Proof of delivery will not be accepted as proof of receipt.

13.6 Prizes are as stated only and no cash alternatives will be given. However, Van Line NI retains the full and free right to alter prizes should circumstances change.

13.7 In the case of prize draws, winner(s) will be chosen at random from all valid entries and will be notified within four weeks of the closing date.

13.8 The name(s) of prizewinner(s) will be made available to those who send an S.A.E. to the competition entry address.

13.9 All entrants to competitions and offers are deemed to have accepted these rules and agree to co-operate in any future publicity that may arise.

13.10 The closing date for receipt of entries is as stated for each competition where applicable.

14. Online Vouchers

Terms and conditions applicable to Van Line NI online vouchers:

14.1 Only one promotional voucher permitted per order.

14.2 Promotional voucher codes may only be redeemed at toward the purchase or delivery of products. Voucher codes cannot be redeemed at our store.

14.3 Please note that a minimum purchase may apply to voucher code promotions exclusive of postage and packing.

14.4 Promotional vouchers cannot be used retrospectively, ie applied to orders already placed with us.

14.5 This promotional voucher has a cash value of GBP 0.001 and is not transferable or assignable.

14.6 Certain products may be exempt from voucher code promotions. See promotion specific T’s & C’s for detail.

14.7 Van Line NI reserves the right to cancel / remove online voucher code promotions at any time.

14.8 Please note that voucher codes cannot be used in conjunction with any other voucher offer.

Contact Us

NI: (+44) 028 97 521 756
GB: (+44) 020 36 515 103
IE: (+353) 01 554 9796


Van Line NI
7a Ballycreely Road
Co Down
Northern Ireland
United Kingdom
BT23 5PX

Opening Hours

Weekdays - 8:30 to 5:00
Weekends - Closed

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At Van Line NI we pride ourselves on the level of service we give our customers. This is why we offer the Van Line Guarantee which promises that we will always offer the best Quality products at the lowest possible Price with the best customer Service.

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